Market Research Formula

Small Agency Service + Big Agency Experience = The Face Facts Formula

Face Facts Research is Breaking the Research Mould…

Face Facts is an award-winning fieldwork research specialist based in Headingley, Leeds. Whilst the agency is relatively small its clients and ambitions are BIG.

Offering a wealth of fieldwork research services across both qualitative and quantitative projects, Face Facts Research provides market research project support, research recruitment, scripting, data collection and outputs for some big-name retail and consumer brands alongside well-known blue-chip companies.

With over 100 combined years’ experience in delivering research expertise, end-to-end management services and insights, the team at Face Facts Research is trusted to support clients with research projects that aid company, product, and brand decision making.

Founded by hard working female business owners, Face Facts Research offers clients an unbelievable level of customer service, communication, and project ownership delivered with care (and a smile).

With solid foundations in research Rachel Hoy (Rach) and Julie Gaughan (Jules) are a dynamic business duo and the main faces behind Face Facts Research. Having known each other since the mid-90’s, Rach and Jules bonded as colleagues and quickly became friends before becoming joint business owners. This solid ‘team’ foundation ensures they understand and respect each other’s strengths, which in turn creates a winning formula for market research projects large or small.

Having enjoyed successful research careers, Rach and Jules learned every inch of the research sector before working together at Face Facts Research. Acquiring the business was not all plain sailing; however, the business duo’s determination, focus and ambitious plans drove them forwards and they became joint owners of Face Facts almost 3 years ago.

Jules used to be Head of Field and loves working in research. She feels the work suits her process driven and pragmatic style.

Talking about her love for research Jules says:

“I’m systems orientated and enjoy putting processes and projects into real life operational management. Receiving positive feedback and hearing from happy clients gives me an enormous sense of job satisfaction.”

Rach was formerly a full-service Quantitative Researcher and enjoys the variety of the job and the agencies projects. She says:

“I enjoy project-based work and seeing projects from the start of the journey to completion. I get a sense of achievement from working with different sectors, subjects and brands.”

Specialising in qualitative and quantitative market research Face Facts Research ‘walks-the-walk’; with a strong focus on operational delivery coupled with exceptional customer service. The founders bring their vast sector experience to the team and client projects. As businesspeople they are a force to be reckoned with – focussed, hard working with can-do attitudes the ladies work at an incredible pace and set high expectations.

Rach and Jules’ strong work ethic and shared values have helped them to overcome challenges and shaped their growing team. Recruiting the-best-of-the-best and rewarding and recognising talent within the agency, Face Facts Research recently announced 2 new appointments and 4 internal promotions demonstrating their ambitious plans to grow further.

Under Rach and Jules’ guidance the team at Face Facts Research focuses on delivering memorable customer service. The agency works with varying clients and on behalf of big brands, typically working alongside in-house teams, marketers, researchers, and people working in multimedia roles.

Face Facts Research tailors their services offering both prescriptive and highly bespoke services to plug project gaps for clients by offering sensible solutions and a safe pair of hands.

As a market research agency Face Facts strives to become clients preferred research partner and for every client to feel valued and loved.

Market research doesn’t need to be boring, and the agency works hard to bring their optimistic personalities and Yorkshire charm to the table. The agencies motto could not be simpler – ‘Getting Research Done’.

To connect with Face Facts joint business owners via LinkedIn search for Rachel Hoy and Julie Gaughan.

To learn more about Face Facts Research visit Services – Face Facts Research

#gettingresearchdone #fieldworkresearch #marketresearch

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