At Face Facts Research, we know better than most that true quality isn’t just a buzzword, it’s a promise that underpins every project we deliver. As a trusted fieldwork agency, our clients rely on us to recruit high-quality participants, handle sensitive data responsibly, and adapt quickly to the ever-shifting research landscape. None of this happens by accident; it’s the result of robust quality measures and industry-leading standards that we actively pursue and maintain.
So while it might not sound glamorous, this week finds us, once again, deeply immersed in updating our ISO 27001 certification specifically migrating to the latest ISO/IEC 27002:2022 standard. It’s a painstaking task that demands hours of policy reviews, staff training refreshers, security checks, and documentation updates. But we believe it’s worth every second, because it’s how we protect what matters most: our clients’ data, our participants’ trust, and the integrity of our work.
Award-Winning Commitment to Excellence
Our dedication to quality doesn’t just live in policy documents it’s reflected in the industry recognition we’re so proud to have earned. In 2024, we were Winners of the MRS Oppies Award for Recruitment Excellence and Finalists for Best Online Data Collection (Quantitative).
The judges said it best:
“Face Facts Research clearly demonstrated excellent project management skills and how they delivered outstanding recruitment to their client. They implemented rigorous quality checks, overcame challenging issues by going the extra mile and had exceptional communication and collaboration with their client at every stage of the project. Client testimonials praised their flexible, solution-oriented approach which sets them apart from other suppliers.”
This accolade joins a consistent record of recognition: we have been finalists or winners at the MRS Oppies Awards in almost every year since 2014. These awards are more than trophies they are milestones that highlight our unwavering commitment to pushing boundaries and setting new industry standards for quality fieldwork and data collection.
Raising the Bar: Why We Do It
The research industry has evolved dramatically in recent years. Advances in technology have transformed how data is collected, stored, and shared. Remote research and hybrid methodologies have become the norm. AI tools have created new possibilities but also new risks. Meanwhile, data privacy laws grow ever stricter, and rightly so.
In this context, quality measures are not a ‘nice-to-have’. They are essential. When you work with Face Facts, you’re trusting us with sensitive information from participant contact details to client business insights. We take that responsibility seriously. Updating to the ISO 27001:2022 standard is part of that. It’s the internationally recognised gold standard for information security management, and it means our systems, processes, and staff training meet rigorous best practices to keep your data secure at every touchpoint.
Quality You Can See: More Than Just ISO
Of course, security is just one part of the quality picture. At Face Facts, we know that our clients need total confidence that our recruitment processes, fieldwork, and data outputs meet the highest industry benchmarks too. That’s why we go further:
✅ GDQ Pledge: We’re proud to have signed the Good Data Quality (GDQ) Pledge, a commitment to uphold the principles of data quality, transparency, and accountability in everything we do. It signals to our clients and participants alike that we don’t just talk about high standards, we live by them.
✅ Other Quality Accreditations: From our status as a RAS Recruiter Accreditation Scheme company and our ISO certifications, to holding the MRS Fair Data trust mark, alongside industry memberships and regular independent audits, we proactively maintain a range of quality stamps that act as visible proof that we are a safe pair of hands. Each accreditation we hold reflects countless hours of training, checks, and continuous improvement behind the scenes, all so you don’t have to worry when you put your project in our hands.
Staying Ahead of an Ever-Changing World
We know that some might see accreditations as red tape. We see them as future-proofing. In a world where data breaches can damage reputations overnight, and regulatory requirements evolve fast, staying ahead isn’t optional – it’s critical.
Quality measures force us to continually assess and improve how we work. They ensure our teams stay up to date with best practice, and they mean that when the unexpected happens, we already have robust processes in place to respond quickly and effectively. This agility was especially vital through the pandemic years, and it remains just as important today as technology and participant expectations continue to evolve.
Reassurance for Our Clients
For our clients, these measures translate into peace of mind. You can be confident that your project will be delivered to the highest standards, that your data is in safe hands, and that any challenges will be managed proactively and professionally.
We know that our clients don’t always see the hours we spend updating policies, testing security protocols, and training our people but you do see the results: consistent, high-quality participants, clear data, and projects that run smoothly and ethically from start to finish.
Investing in Quality, Investing in You
In short, while it may take hours (and more than a few cups of coffee) to keep our standards up to date, we know it’s time well spent. Because when our clients choose Face Facts Research, they’re not just buying a Fieldwork service they’re investing in reliability, security, and excellence.
So next time you see the ISO logo on our website, or read that we’ve signed a new quality pledge, know that it represents a promise: that no matter how the industry changes, we will always work tirelessly to protect your data, your project, and your trust in us.
If you’d like to find out more about how our quality measures help deliver better research results, we’d love to chat.
After all, behind every great insight is a great fieldwork partner and quality is what makes the difference.
