why us

our approach

We know there are many thoughts that go into the potential selection of a new field partner, we understand that moving suppliers or taking on a new one is a difficult process. Throughout this section of the website, we have presented many risk-free, compelling reasons that by choosing us is the right decision for you to make. We have experienced every downfall in a quant field offering in other agencies and have processes in place to ensure that we never have any.

We have built our company in such a way that if you’re not 100% satisfied with what we promise for you, we’ll eat our hats and return you your money.

If you need further reassurance, please read our testimonials page and see what our existing clients think of us. If that doesn’t invite you to try us, then contact us direct to see what we can do to help your decision.

8 reasons to work with us

We offer an industry's fastest quote response guarantee time of 60 minutes from questions answered which means we're a caring, time-respectful, proactive bunch here.
We have been awarded the industry's leading Quality Control approval to our business, which means there will be no better hands on your precious project.
We have an efficient project management set-up here where you can access your project online at any time, which means instant management.
We are proud to have a great bunch of people here. Friendly, helpful, personable and above all else, human. You have them at your fingertips for everything you need.
We abide by a strict code of confidentiality with all of our clients. We're an ally, never a competitor, so you can invite us into projects knowing client boundaries and sensitive information will always be respected. Rest happy.
We are a field agency that gives a damn about your brand experience with us. What this means is you don't just get your project delivered perfectly in black and white, you get an experience that is fresh and original in the world of market research.
Alison, our MD, cares about everything that goes on here. She is always accessible and hands-on with everything within the business. You're getting the Commander-in-Chief, every time.
You can trial us at absolutely no risk, do we need to say any more?

money back guarantee

We always believe, in business, that there should be many ways a new customer can trial a product with little or no commitment. It’s natural and makes total sense to us because we feel that to allow a customer to trial you would say you are very, very confident that you will meet expectations. It always makes us think confidently of a supplier when we see a similar offer. So, here’s our proposition to you. Try us for your first project, anything of your choice and we will agree some fair, measurable deliverables from the outset. If we fail to deliver on what we promise, then you get your money back. It’s simple, it should be compelling and we’re effectively putting our money where our mouth is. Some of the terms we can agree are:

If we don’t hit our deadline due to no fault of the sample we have been given, you get your money back.
If we don’t keep you informed on the days we said we would, we’ll give you your money back.
If we make any errors in our tables/data that give you a time delay, we’ll give you your money back.
If you receive any justified complaints from respondents, of which we have never had any in our history, we’ll give you your money back.

It’s a confident pitch, right? But here’s the deal. We won’t fail, we never have, and with our ISO processes, proactive team and super obsessive behaviour to making sure you are our utmost priority, we don’t intend to either. So essentially, we’re not expecting to fail you, or give you your money back, as it’s not what we do. However, the point of this is to reassure you, and I hope we have. If this sounds compelling for you, talk to one of our team now and we’ll walk you through how we can get started >

alison's promise

I’m Alison, I’m the MD here and I run Face Facts Research. I’m the first in, in a morning and I’m the last to leave at night. This business is my business, and I care about it like it’s all I have in the world. I started it with passion and integrity and it’s growing with the same care and respect. So, my promise to you today is this: Working with us will surpass every expectation you have for a field agency, and I will make personally sure that you once you start to work with us, you’ll be too happy to ever leave. Client satisfaction is at the core of what we do, and when you try us, you’ll see. But having said all this, we’re human beings. We’re people, like everybody else. We’re not a global superpower that defends world peace. We’re simply a quant field agency. We provide the same field services as many other agencies – face-to-face, telephone, online and postal. That is, however, where our similarities truly end. Here are the differences that I personally make sure our agency focuses on every day:

Client Satisfaction

Without our clients we would not exist. Without close personal relationships with our clients we would not have won the right to do business with them. Every client is different and every client has different needs, work ethics, objectives and goals. My staff and I want to get to know you, we all want to become part of your woodwork and build relationships with you. We strive for 100% client satisfaction at all times and it’s more likely hell will freeze over than for that to change.

Reliability

Nothing is too much trouble for me and my staff. We are there whenever you need us, working hard to deliver your projects. If we have said we will deliver that is what we will do, without fail time and time again.

Quality

It’s the result of our continuous effort. Each member of our team is reminded daily on the importance of quality control and that without it we would cease to exist on the types of contracts we’re lucky to work on. We constantly develop and improve our quality manual to make sure that nothing can ever be an afterthought, because the price for that is never something we contemplate.

Price

We all want fieldwork done at competitive rates, it’s just industry nature. Well, I’ve set a price matrix here at Face Facts that makes us top drawer for competitiveness. We’re always improving our business systems, supplier relationships and software, etc. to allow us to pass on cost savings to our clients. With 13 years experience in Market Research, I have encountered a lot of bad practise and a lot of flaws in project management that infuriates me. Face Facts was established to try and bring on board all of the good things about quant field agencies whilst leaving out the bad. How annoying is it that you can’t get hold of someone for a quote at the drop of a hat, that your quotas are not met and you aren’t kept informed of progress, that costs escalate with the slightest change, that timelines slip and there nothing you can do? Your projects are your livelihood and you need a field agency who you can trust, an agency that can be so accessible that you would think they were part of your team and working in the next room, an agency that is quality focused and always goes above and beyond the call of duty on every project to make your life easier. Well, that’s why we’re here and that’s why Face Facts exists. At Face Facts we have built a team of superstars who care and are dedicated to the cause. We want to take away the worries that you have outsourcing field and to allow you to carry out your projects more cost effectively, more efficiently and to a higher standard. Take a look around our site, we’re sure you’ll like what you see, and if you have any questions for me just pick up the phone and drop me a mail. Face Facts is my business, therefore I am yours as you wish. Thank you,

alison white

quote speed response

We know how busy you are, and we want to make your life easier. This is why we offer a quote response time guarantee so when you ask us for a quote, you’re going to get what you want in an industry’s fastest time. Essentially, our guarantee is this:

When you contact us for a quote, within 30 minutes of your email we will come back to you with any further questions we may have. Then give us 60 minutes from there and we will have you your final cost.

The reason we offer this time response guarantee is purely from the perspective of you the client. Many a time, we have requested quotes for samples, panels and other supplies and it seems this industry is plagued with an infuriating lack of time respect and reactiveness. We wanted to do something about it, and care much, much more. It’s also one of our differentiators in our 8 reasons to do business with us. So, if you’re ready to try us out on our time response guarantee, then fill in a quote here.

testimonials

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brand experience

The way to understand what we mean by our Brand Experience is if you imagine you took away the straight forward business transaction element, what would be left? It's this what we think about when we go to sleep and it's this we take great pride in committing to.

You see, everyone can offer a service. We can all sell pegs, take money, and give a receipt. Not everyone offers a reliable service mind you, but typically even an amateur can work out transactions after so long. We like to pride ourselves on both. We ask ourselves:

Are we delivering an honest service at a fair price on time, on budget and to the client's satisfaction?
What else can we do to make sure the client gains value from us and is thrilled every time they experience our business?

This second question most agencies won't even know about, never mind ask. These days every brand must work harder and smarter, and engage with their customers and clients on different levels. Moons ago, this was only reserved for special businesses, businesses like holiday resorts, spas, etc. Nowadays it's everyone, including us mere market research folk. Try us, we're sure you'll love us so much that you'll never be able to remember life without us.

quality control

Quality matters, we know. And every field agency claims they have control over quality, but not everyone can prove it. We can because we have been awarded ISO 20252. In simple terms it means that there is no higher validity and assurance out there for you to know that your project is in the best hands. We’re sticklers for quality, it has to be said. In this industry, it really is the be all and end all because your reputation hangs on whether you deliver what you say you can. Besides, we have to be proud of what we do in life, we all do. It’s an integrity thing, and if that means we open our doors and handsomely pay the auditors at ISO to come and verify that we’re on top of every procedure and process, and we cross all of our t’s and dot our i’s for you, our clients, then that’s what we do. Quality control is in our brand commandments. If you’re interested, take a look. It’s just one of the 8 reasons why you should be considering us for your next job. In more detailed terms, having ISO 20252 means that we have strict project management and quality control procedures that we have to work to and we are inspected against them. But we all know many agencies label procedures as an afterthought. The same agencies that are so understaffed and overworked that they don’t have time to dot the i’s and cross the t’s. It’s cunning, even naïve, because we all know what will happen when the i’s and the t’s are an afterthought. Scripts have errors, files are corrupt, interviewers get away with murder and the job is a shambles. We’ve all seen it, and we’re all aware this goes on. Well, not here it doesn’t. That is not how we run our business and we want to be super clear about that. We have built our project management and quality control procedures in a way that they can never be an afterthought. We also have a system where you, as the client, have the option to keep track of all of our project related tasks and see when they are done and by whom. We also have a way where you can track all of the emails for any one project between yourselves, us and your client in one place. This is all about integrity. If we’re confident of what we do and the level of brilliance we always strive for, then we’re going to be naturally proud to open our doors to ISO auditors, and more importantly you, the clients. It is then you will always know that your job is in seriously good hands.

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What our
clients say

Face Facts has been very attentive throughout and has consistently provided a service which meets our needs.
Darren Collings, Genesis Housing Association

Their attention to detail, their dedication and the fact they genuinely seem to care about our projects.
J Sebastian, CMI Research