So what do you look for in a fieldwork partner?
Reliability? Flexibility? Attentiveness? Honesty? Passion? People who go that extra mile?
—Then you’ve come to the right place—
Throughout this section, you’ll discover many compelling reasons why you can rely on us.
So Please, Read On.
What have our clients said about us?
Moving suppliers, adding to your service providers, or choosing the right agency for your first project can be a difficult process right? If you need further reassurance, please read our testimonials page and see what our existing clients think of us. Or just contact us direct and speak with one our lovely team!
We offer an industry's fastest quote response guarantee time of 60 minutes from questions answered which means we're a caring, time-respectful, proactive bunch here.
We have been awarded the industry's leading Quality Control approval to our business, which means there will be no better hands on your precious project.
We have an efficient project management set-up here where you can access your project online at any time, which means instant management.
We are proud to have a great bunch of people here. Friendly, helpful, personable and above all else, human. You have them at your fingertips for everything you need.
We abide by a strict code of confidentiality with all of our clients. We're an ally, never a competitor, so you can invite us into projects knowing client boundaries and sensitive information will always be respected. Rest happy.
We are a field agency that gives a damn about your brand experience with us. What this means is you don't just get your project delivered perfectly in black and white, you get an experience that is fresh and original in the world of market research.
Alison, our MD, cares about everything that goes on here. She is always accessible and hands-on with everything within the business. You're getting the Commander-in-Chief, every time.
You can trial us at absolutely no risk, do we need to say any more?
Client Satisfaction
Without our clients we would not exist. Without close personal relationships with our clients we would not have won the right to do business with them. Every client is different and every client has different needs, work ethics, objectives and goals. My staff and I want to get to know you, we all want to become part of your woodwork and build relationships with you. We strive for 100% client satisfaction at all times and it’s more likely hell will freeze over than for that to change.Reliability
Nothing is too much trouble for me and my staff. We are there whenever you need us, working hard to deliver your projects. If we have said we will deliver that is what we will do, without fail time and time again.Quality
It’s the result of our continuous effort. Each member of our team is reminded daily on the importance of quality control and that without it we would cease to exist on the types of contracts we’re lucky to work on. We constantly develop and improve our quality manual to make sure that nothing can ever be an afterthought, because the price for that is never something we contemplate.Price
We all want fieldwork done at competitive rates, it’s just industry nature. Well, I’ve set a price matrix here at Face Facts that makes us top drawer for competitiveness. We’re always improving our business systems, supplier relationships and software, etc. to allow us to pass on cost savings to our clients. With 13 years experience in Market Research, I have encountered a lot of bad practise and a lot of flaws in project management that infuriates me. Face Facts was established to try and bring on board all of the good things about quant field agencies whilst leaving out the bad. How annoying is it that you can’t get hold of someone for a quote at the drop of a hat, that your quotas are not met and you aren’t kept informed of progress, that costs escalate with the slightest change, that timelines slip and there nothing you can do? Your projects are your livelihood and you need a field agency who you can trust, an agency that can be so accessible that you would think they were part of your team and working in the next room, an agency that is quality focused and always goes above and beyond the call of duty on every project to make your life easier. Well, that’s why we’re here and that’s why Face Facts exists. At Face Facts we have built a team of superstars who care and are dedicated to the cause. We want to take away the worries that you have outsourcing field and to allow you to carry out your projects more cost effectively, more efficiently and to a higher standard. Take a look around our site, we’re sure you’ll like what you see, and if you have any questions for me just pick up the phone and drop me a mail. Face Facts is my business, therefore I am yours as you wish. Thank you,alison white
When you contact us for a quote, within 30 minutes of your email we will come back to you with any further questions we may have. Then give us 60 minutes from there and we will have you your final cost.
The reason we offer this time response guarantee is purely from the perspective of you the client. Many a time, we have requested quotes for samples, panels and other supplies and it seems this industry is plagued with an infuriating lack of time respect and reactiveness. We wanted to do something about it, and care much, much more. It’s also one of our differentiators in our 8 reasons to do business with us. So, if you’re ready to try us out on our time response guarantee, then fill in a quote here.
The way to understand what we mean by our Brand Experience is if you imagine you took away the straight forward business transaction element, what would be left? It's this what we think about when we go to sleep and it's this we take great pride in committing to.
You see, everyone can offer a service. We can all sell pegs, take money, and give a receipt. Not everyone offers a reliable service mind you, but typically even an amateur can work out transactions after so long. We like to pride ourselves on both. We ask ourselves:Their attention to detail, their dedication and the fact they genuinely seem to care about our projects.
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Face Facts has been very attentive throughout and has consistently provided a service which meets our needs.
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