The most significant difference between a traditional call centre and a virtual one is that, in the latter, employees work from home rather than a central location. At Face Facts Research we understand the problems that traditional call centres can present. For market research agencies (and ultimately the client) the costs of a traditional call [...]
Advantages of using an ISO Approved Market Research Agency What does ISO stand for? ISO stands for International Organisation for Standardisation. This standard is internationally recognised and provides a framework for organisations to work within. It is ISO 20252 in particular that is the relevant standard, both nationally and internationally, for organisations that undertake research. In the world [...]
We are delighted with the partnership that we have developed with FFR under Alison’s leadership. We have the highest regard for her work and for the services provided by FFR.
Often Alison will know what we want before we do! I can’t recommend Face Facts highly enough.