telephone

What do you want from your call centre?

Fast turnaround, zero errors, highly trained staff and the highest in quality control procedures? How about live recordings of every call, real time online reporting and all at a competitive cost?

Sound good? There’s more…

…We operate an innovative virtual call centre | How does this benefit you?

Low Cost | Savings Passed On
High Standards | Comfort = Quality
Flexibility | Supplying Your Demand
Transparency | Quality Assurance
Up to date Training | Consistent Quality
Top Industry Standard | ISO 20252 Assured
Multilingual | Reach Further

“Want to know more in-depth details about our Virtual Call Centre? Check out our blog explaining all the benefits to you?”

-Your Telephone Project | The Process-

1.Questionnaire scripted into CATI software
2.Interviewers notified of available work on online rota system
3.Interviewers request shifts
4.Project scheduled and shifts confirmed
5.Interviewers brief on conference call/question and answer session
6.Interviewers log in and carry out calls
7.Supervisors monitor interviewers closely at all times giving feedback and coaching
8.Project finishes and results submitted to you

-Job well done!-

Request a quote from us today and we guarantee you’ll be virtually
flying when you discover how competitive our prices are.
(You see what we did there?!)
Make me soar!

Send us a message

What our
clients say

Their attention to detail, their dedication and the fact they genuinely seem to care about our projects.
J Sebastian, CMI Research

We are delighted with the partnership that we have developed with FFR under Alison’s leadership. We have the highest regard for her work and for the services provided by FFR.
Euan Ramsay, Feedback Services